This Privacy Policy explains how Candlecopia collects, uses, and protects your personal information when you visit our website and place an order with us. By using our website, you agree to the practices described below.
Who we are
Candlecopia operates this store at https://www.roanokecreek.com. If you have any questions about this policy or your data, you can reach us through our Contact Us page, or by mail at Candlecopia, 208 South High Street, Waynesboro, TN 38485.
Information we collect
When you shop with us or contact us, we may collect the following information:
- Your name, billing address, and shipping address.
- Your email address and phone number.
- Order details, such as the products you buy and your order history.
- Payment information, which is processed by our payment providers (see Payments below).
- Messages you send us through our contact form.
- Technical information collected automatically, such as your IP address, browser type, and how you use our site.
How we use your information
- To process and fulfill your orders and send order confirmations and shipping updates.
- To respond to your questions and provide customer support.
- To manage your account if you create one.
- To improve our website, products, and service.
- To send marketing emails when you have asked to receive them.
- To prevent fraud and keep our store secure.
Payments
We accept payments through PayPal and Square. When you pay, your payment is processed securely by PayPal or Square. We do not collect or store your full payment card numbers on our own servers. Your payment information is handled by these providers under their own privacy policies. You can review them at PayPal Privacy Statement and Square Privacy Notice.
Order fulfillment and shipping
To deliver your order, we share your name and shipping address with the United States Postal Service (USPS). USPS uses this information only to ship your package and provide tracking.
Cookies and analytics
Our website uses cookies to keep your shopping cart working, remember your preferences, and understand how visitors use our site. We use Google Analytics to collect anonymous statistics about site traffic and usage. You can control or block cookies through your browser settings, though some parts of the site may not work as well if you do.
Marketing email
If you opt in, we may send you emails about new products, sales, and offers. Every marketing email includes an unsubscribe link, and you can opt out at any time. Opting out of marketing email does not stop the transactional emails we send about your orders.
Who we share your data with
We do not sell your personal information. We share it only with the service providers we need to run our store, such as our payment providers (PayPal and Square), our shipping carrier (USPS), and our analytics and email providers. We may also disclose information when required by law.
How long we keep your data
We keep order and account information for as long as needed to provide our service and to meet legal, tax, and accounting requirements. You can ask us to remove information that we are not required to keep.
Your rights
You can ask us to access, correct, or delete the personal information we hold about you, and you can ask for a copy of your data. To make a request, please use our Contact Us page. We will respond as required by applicable law.
Data security
We take reasonable steps to protect your information, including a secure checkout served over an encrypted connection. No method of transmission over the internet is completely secure, but we work to safeguard your data.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new date below.
Last updated: June 25, 2026